This story has a long history, so long that I’m starting at the end. There’s always room for process improvement, especially in corporate America. Even well-oiled machines need tweaking to keep them running smoothly. Comcast, my home telephone provider--yes, I said home phone, not cell phone (and yes, they still exist)--made changes to their customer's online account management system. This change inadvertently locked my online account keeping me from accessing my monthly bills which Keep Reading »